Day1      Day2      Day3

Day1 – Tuesday, May 21, 2019

Asian Markets Perspectives: Opportunities and Threats

Asian Markets Perspectives: Opportunities and Threats


09:30 – 10:15

Keynote Address

10:30 – 11:00

Opening Ceremony

12:00 – 13:30

Networking Luncheon

13:30 – 14:15

Regional Roundup of Asia Markets and Financial Outlook

14:15 – 15:00

Emerging Markets Roundtable

15:00 – 15:30

Tea Break

15:30 – 16:15

Spotlight on Japan: Japan Gaming Outlook


One year after the central government passed the IR Implementation Bill, stakeholders are now maneuvering themselves in preparation for the Japanese IR and gaming industry. This session will feature various perspectives on the current landscape and cover topics such as the viability of regional locations, gambling addiction countermeasures, and future business opportunities. The panel will delve into questions of interest: What is the latest on the updated government orders and the formation of the casino control board? Does a regional IR make sense in Japan? Will the current gambling addiction countermeasures be sufficient? What are current gaming industry suppliers doing to be ready? What can we expect to see on the casino floors?


16:15 – 17:00

Spotlight on Japan: Economic Impacts to Other Asia Markets


As Japan progresses towards the launch of its integrated resort industry, the impact to other gaming and tourism markets throughout Asia remains to the seen. This session will focus on several gaming jurisdictions throughout Asia including Korea, the Philippines and Macau. The panel will review potential impacts to the markets with regards to gaming revenues as well as in-bound tourism and showcase the expected risks these jurisdictions face, as well as opportunities, with the launch of integrated resorts within Japan.

Day2 – Wednesday, May 22, 2019

From Gaming to Beyond Gaming

From Gaming to Beyond Gaming

From Gaming to Beyond Gaming


09:30 – 10:15

Keynote address

In Focus: Meeting Chinese Tourists’ Expectations

10:15 – 11:00

In Focus: China Tourism Economic Outlook

11:00 – 11:30

Tea Break

11:30 – 12:15

Making the Integrated Resort Smart


Today, technology such as AI, ML, AR and VR, facial recognition, IoT, neuromarketing, voice search, and wearables are radically altering the Customer Experience landscape. Utilizing the five types of analytics and the five types of AI—Sound, Time Series, Text, Image, and Video—a Smart Casino can automate it processes, reduce labor needs, as well as personalize its patron marketing.  A smart and IoT-connected casino can optimize its operations; connected devices can help with inventory optimization, supply chain management, labor management, and programmatic advertising. Pearson shows casino operators how to develop a unified analytics platform that will produce award-winning customer experiences and healthy ROIs.

12:15 – 13:00

Elevating Total Customer Experience

13:00 – 14:00

Networking Luncheon

14:00 – 14:15

Afternoon Keynote

14:15 – 15:00

Government Strategy and Direction for Macau Tourism Development

15:00 – 15:30

Macau’s Renewal of License


Future of Macao’s casino licenses – disruption, risk and opportunity.

It’s 20 years on since the Macao Handover and the re-tendering offers a decisive moment and rare window of opportunity in Macao’s casino tourism trajectory, and to position Macao and The Cotai Strip uniquely within the Greater Bay Area. The issue will be on how to continue with Macao moving forward towards diversification, a leading leisure and entertainment city that is clearly centred around measurable KPIs. Reflecting on Macao’s past 20 years, Prof. McCartney will share what is important to consolidate the interests and future development of Macao.

15:30 – 16:00

Tea Break

16:00 – 16:45

IR Content Design Based On Lifestyle Marketing Trend


The panel will focus on the contribution/attraction of non-gaming lifestyle amenities to the success of today’s IRs, exploring:

1)    insights on latest IR design concepts, plans, and trends,

2)    how overall building program would enhance an IR’s attraction and corresponding interaction between gaming and non-gaming facilities,

3)    how non-gaming amenities can integrate the local cultural, natural, and social elements to create a unique experience for visitors, and

4)    how to achieve/establish an appropriate set of IR components based upon fundamental demographics and economics, when it comes to a new gaming market/jurisdiction


16:45 – 17:30

IR Content Design – Next Generation Game Design

–     Tech Trends & Convergence on gaming innovation & development

–     What’s future game look like?

–     Player’s behavior, what works and what doesn’t

–     Balancing the new generation’s traits and the loyals

–     Games adoption, gamification and monetization

Day3 – Thursday, May 23,2019

Exploiting Gaming Innovation and Technology

Exploiting Gaming Innovation and Technology


09:00 – 09:30

Shaping The Future of Sports Betting


Can Asia create its own “Paspa moment” or momentum by regulating sports betting across the region? This movement to regulation is occurring in the US, Latam and Africa and has created a healthy market across Europe. It’s well known that sports betting in Asia is far larger than anywhere else in the world. It’s a popular activity, but currently unregulated in most Asian countries. The countries that have regulated sports betting have not been successful. So what is the best approach?

09:30 – 10:00

Overview of Sports Betting in Asia


A data presentation providing an overview of the status of sports betting around Asia covering key territories.

The sessions today will elaborate on what the industry offers today, what it could be offering and how the industry can help to make it happen.

What does the future hold and what can be put in place to fulfil demand?

10:00 – 11:00

Sports betting in Asia: Now and in the Future


An overview of sports betting as its presently approved in Asia.

This session will ask for more radical input to suggest what the potential for change is.


11:00 – 11:15

Tea Break

11:15 – 12:30

Best practice: How to promote and establish Sports Betting in Asia


A discussion on what other countries have implemented that could be adapted as an example for Asia, with a view to promoting the regulation of sports betting in the region.

12:30 – 13:30

Networking Luncheon

14:00 – 14:45

Afternoon Keynote

Smarter Big Data

14:45 – 15:30

Security & Cyber Security

The Session focuses on the diversity of the systems’ security developments and deployments. Highlight the most recent challenges of the gaming-entertainment industry.

15:30 – 16:00

Tea Break


16:00 – 16:45

Innovation and Disruptive Technologies: Artificial Intelligence


16:45 – 17:30

Innovation and Disruptive Technologies: Its Application and Case Studies

From enhancing the customer’s experience in casinos to predicting profits and from strengthening security to managing user profiles, disruptive technologies, like artificial intelligence and computer vision, play a big part in innovation and unlocking myriad business opportunities.   It is crucial for companies to understand what innovation is, recognize the opportunities and challenges disruptive technologies bring and implement changes with artificial intelligence.

Day3 – Thursday, May 23,2019

IAGA Best Practives Insititute

IAGA Best Practices Institute


9:30 – 9:35

Welcome Remarks

9:35 – 10:00

Keynote: Responsible Gaming – What’s the status quo and what do you need to know?


Responsible gaming is, increasingly, a trending topic and an international conversation.  Operators are looking to learn from research, regulation and practice emanating from a variety of jurisdictions when mapping the way forward for their businesses and more than ever the industry is engaging with how best to address key matters of social responsibility while continuing to maintain player enjoyment and further business sustainability.

This presentation provides an overview of responsible gaming throughout Australasia.  It notes that while we may all operate in somewhat unique environments a number of overarching themes (and issues) remain pertinent and in discussion the world over.  What’s happening where?  How are other operators and jurisdictions addressing these key issues?  What can we learn from each other and where may it lead us in future?


10:00 –  11:00

Creating and Implementing Effective Responsible Gaming Measures


Maintaining responsible gaming programs is an important part of most regulated gaming operations, and savvy companies dedicate a significant amount of time and money to providing these resources to their players. But, what does it take to develop, implement and evaluate effective responsible gaming plans? Featuring representatives from several regional casinos, our panelists will first consider the various responsible gaming requirements in use throughout Asia Pac, and then will discuss the individual measures they currently offer and share the programs they’ve developed to address unique problems they face. Finally, our panelists will discuss the responsible gaming programs being proposed for Japan, using their individual experiences and insights to evaluate the effectiveness of and challenges posed by measures like entry levies, visit limits and more.

11:00 – 11:30

Tea Break

11:30– 12:30

2020 and beyond: the future of Macau’s gaming concessions


With Macau’s six gaming concessions rapidly approaching their expiration dates, and the government maintaining its emphasis on ensuring the industry focus on growing non-gaming amenities that help Macau become a world-renowned center for tourism and leisure, much speculation abounds as to the fate of the current licenses. Featuring advisors involved in all aspects of Macau gaming, this panel will discuss the challenges the current operators face as they pursue the refreshment of their concessions in a very demanding regional market. They will also evaluate whether it is time for the industry to start reflecting on possible changes the Macau gaming industry legal framework could suffer as a result and look at what needs to be done regionally to improve the industry’s footprint in the territory and worldwide.

12:30 – 14:00

Networking Luncheon

14:00 – 15:00

Cyber Security and Data Privacy: Using New Tools to Prevent Data Breaches and Cyber Attacks


With large-scale data breaches becoming more and more common in today’s high-tech environment, gaming operators, manufacturers and regulators consistently must confront a wide range of cybersecurity and data protection issues that are compounded by the extensive amount of personal data they each have access to. Featuring representatives from each industry segment, our panelists will share best practices for staying abreast of the technology tools available to detect and stop cyber-crime. They will also consider gaming’s heightened vulnerability to cyber-attacks and data breach threats because of the regulatory requirements of personal data disclosures and discuss changes that should be made to provide more security around the handling of personal data.

15:00 – 15:30

Tea Break

15:30 – 16:00


15:30 – 17:00

Financial Crime and Risk Prevention and Detection Trends: A Roundtable Discussion


Regulated gaming jurisdictions are constantly evaluating how to protect their operations from the threats posed by money laundering, counter-terrorist financing and other financial crimes, and implement best practices that limit their exposure and impact. Led by an impressive group of financial crime and risk experts, this roundtable discussion will provide a thought-provoking look into preventative measure trends that have emerged over the past year and look at how data analytics and technologies like AI can assist in monitoring, investigating and auditing financial crimes. The roundtable will also consider how regulators can more proactively work with the industry to enforce the various standards and requirements set forth by the financial crime regulating bodies and evaluate their effectiveness in preventing financial crime.

For more detail, please contact Dorothy Angeles at or  call +63 928 7324541